RETURNS + EXCHANGES

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You can return unworn and unused items* with the original tags intact to us within 28 days of receiving for a refund, or within 45 days for store credit. Please be advised that you will not receive a refund for your original shipping costs as this pays for couriers to collect your parcel and deliver this to you.

All items will be refunded at the price they were purchased for.

Please include your original invoice or a note with your order details and also the reason for returning within the parcel.

If your query is regarding returns, please be advised that our returns team are working as fast as they can to process all returns that have arrived back with us. Please track your return to see when this has arrived back at our warehouse. Normally our returns can take up to 21 working days from the date we receive the item back at our warehouse. We apologise for any inconvenience caused and appreciate your patience during this time. If you have tracked your return and it has been received by us please rest assured it will be processed and you will receive an email to confirm this, however currently we cannot confirm when exactly this will be. We are working as fast as we can with the small team that we have and do, once again apologise for the delay you are currently experiencing. We ask for your kind patience at this difficult time. If you have tracked your order and we have not received it back yet please reply with your order number and post office receipt and we can look into this for you.

We, unfortunately, don’t send confirmation emails when we receive returns but as soon as yours has been processed you will receive an automatic email. If you have a tracking number for your return and it has been received by us, your return will be in a queue awaiting processing.
We cannot refund or issue store credit for unwanted items after 30 days from receiving your order.

* Please note Beauty items, Underwear, Bodysuits, Swimwear, and Earrings cannot be returned due to hygiene reasons.
We do not offer exchanges.

HOW TO RETURN YOUR ITEM
There are four ways you can return items to us, these are listed below. Although there are four ways you can return items to us we recommend using option one when returning faulty items to us.

Option One – InPost Lockers

NEW! Instant Returns with InPost Lockers

No printing required at home or when you drop off your return. Just scan. Drop. Done. You don’t even need a label!

No printing
No queues
Available 24/7
Self-service and contact-free

How it works:

Visit the InPost website here https://returns.inpost.co.uk/DLSBreturns and enter your details to create a QR code
Scan the code on your phone at your local locker
Put your parcel inside and shut the door.
When your return is collected from the locker, a label will be applied for you by the courier.

All items from the same order should be returned in one parcel. Maximum parcel size: 41cm x 38cm x 64cm.

Please note a fee of £2.70 will be deducted from your refund when using InPost.

Option Two – Prepaid Returns Using Royal Mail:

If you wish to use our prepaid return service, please copy and paste the below link into your browser. This will take you directly to the Royal Mail website where you can print off a prepaid tracked return sticker:

http://www.royalmail.com/track-my-return

Please attach the sticker to the front of your parcel and take to your nearest Post Office. Please note we do not offer free returns but we do offer PREPAID returns for the fee of £2.70 which will be deducted from your refund.

Please note we can not confirm receipt of your return once it arrives at our premises as we do not scan returned items once they enter our building (however Royal Mail do scan them when they reach us) we advise tracking your return using the tracking number provided to confirm it has reached us. Once we receive your return it will go into a queue. We then open each return in order of date received and process it. You will then receive an automatic email to confirm a refund has been issued. Please rest assured if your return has been tracked and is showing as delivered to us on your tracking, it is in a queue awaiting processing.

Option Three – Arranging your own return –

Alternatively, if you wish to arrange your own return please return to the below address with your original invoice enclosed:

170A CANNON STREET ROAD
E1 2LH
LONDON
UNITED KINGDOM

We highly recommend using a tracked service so you can track the whereabouts of your return. Londonclassy cannot be held responsible for the loss of your return.

We do not accept returns back in-person, customers are not permitted on the premises at any given time.

Option Four – ASDA toyou

ASDA toyou is Asda’s Click & Collect and returns service. They’ve got over 600 stores across the UK with late opening hours and safe parking, making returning your parcels easy and convenient.

1. Complete your returns note, selecting a reason code relevant to the item being returned – a list of reason codes can be found on your returns note.

2. Enclose the slip in the parcel with your items, ensuring that the items are wrapped and the parcel sealed.

3. Attach the ASDA toyou return label to your parcel. If you have not received one you can visit the ASDA toyou website here to download a QR code and print your label in store.

4. Return at the parcel point at your most convenient Asda or hand to a colleague in store. Remember to include your returns note!

5. ASDA toyou will do the rest.

6. Remember to keep hold of your receipt to track your parcel, which you can do here.

Please note, ASDA toyou returns are charged for the fee of £2.70 which will be deducted from your refund.

RETURN CONDITIONS:

Please be careful when trying on your items! We cannot accept returns on soiled items. Ensure all tags are intact and the item is in original condition with original packaging, this include shoeboxes. All goods will be inspected upon return. Any unwanted items must be returned to Londonclassy in a saleable condition. Unfortunately, any returns which are found to have make-up stains on the garment cannot be exchanged or refunded. The goods are your responsibility until they reach Londonclassy, so please make sure any returns are securely packaged and cannot get damaged on their way back to us. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).
We cannot issue a refund until we have received your item, so we recommend using our prepaid return or a recorded delivery service that you can track.
We are not responsible for any items that are returned to us by mistake.
Postage costs are non-refundable.

RETURNING FAULTED ITEMS

Please note you must inform us of the item fault prior to sending a faulted item back, as we do not refund items without being informed of the faults before we receive them. Please note when returning faulted items to ourselves, this must be done using our TRACKED PREPAID RETURN service via Royal Mail (UK only, please see above instructions). We do not cover postage costs for items sent back via Special Delivery/Saturday Delivery etc as they are costlier and not needed when we offer a prepaid service above. Please note we do not accept items that have been worn, washed or used for a full refund. All refunds are offered at the discretion of Londonclassy. Londonclassy reserves the right to refuse the refund of any item we suspect has been washed, worn or used.

IF YOU RECEIVE A FAULTED ITEM

On the rare occasion that you receive a faulted item, please ensure that you email support@londonclassy.com prior to sending the item back. Please attach images where possible of the faulted item to any emails sent to us. We can not refund faulted items which we have not been informed about prior to receiving the returns. Londonclassy also reserves the right to refuse to refund a faulted item if we suspect foul play or tampering. We reserve the right not to refund the item if we have not been informed of any faults prior to receiving the item.
Please do not contact the email address or mobile phone number attached to our PayPal account as they are for PayPal use only and any emails/text messages sent to these will not be responded to.

PayPal is our preferred payment method. We recommend PayPal for all transactions, as it is trusted, safe and secure.

Due to COVID-19, courier services may be impacted therefore we ask that you keep up to date with delivery updates available on the following sites, depending on the desired service. We have also extended our returns period to 28 days for a refund, and 45 days for store credit (from the date you receive your order).

Royal Mail Service Update
DPD Service Update
UPS Service Update (please be aware UPS do not deliver on weekends).

We will notify you of any changes by posting relevant updates on the website. We aim for minimum effect and endeavour to deliver your order in line with the service chosen as a top priority. Should you need assistance do not hesitate to contact us at support@londonclassy.com.

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